Att: Ms
Mohlala – NCC Commissioner.
Re : Cell Phone Contract No’s : 083 xxx 1521 :
083 xxx 3321 – 083 xxx 7141
Cancelling our Contract with Nashua Mobile and
Porting our Cell Phone numbers directly on a pay
as you go basis
Dear Ms Mohlala,
We are Clients of Nashua Mobile .
We have been clients for the last 13 years and
in fact were Clients of Nedtel Cellular since
before Nashua Mobile was formed.
Under the leadership of the late Simon Herbert
the professional service continued, but
unfortunately since his death the service at
Nashua Mobile has declined to a 3rd
World standard with a no care attitude to their
clients.
Everyone is now treated as a number, having to
deal with an incompetent Call Centre and on each
occasion speaking to individuals with no ‘basic
intelligence’!
At the same time you never speak to the same
person twice and in most instances they have
unpronounceable names and we have to put up with
a situation of holding on for 30-40 minutes ( as
does everybody we talk to ) being forced to
listen to advertising propaganda and atrocious
MUSAK trash, totally disrupting the work which
we try to continue doing whilst waiting for the
call to be answered.
The deals they are offering are not in line with
their Competitors and much better deals are
always available. Their pricing is way out with
outdated phones.
They have breached our security several times by
disrupting our service due to the incompetence
of the company. A number of breach of contract
notices have been served on you already.
Nashua Mobile and or their staff have sold
confidential information to others cell phone
companies - Cell C and Virgin and to Insurance
Companies, whose sales staff have all our cell
and contact details and how much we spend on our
contracts. they have never responded to our
complaints.
This abuse and intrusion has increased since we
were forced to RICA with Nashua mobile by the
31st December 2010- ( when the actual date was
11th June 2011).You are also
constantly stealing our Air Time as well !
The latest incident was a call from Stuttaford’s
shop and Ackermans Shop yesterday which
hit all our cell phones. They had all our
information. ( see attachments above ) We have
never shopped at either shop.
In terms of The Consumer Protection Act we wish
to port our existing Numbers directly to MTN and
Cancel the Balance of our contracts / convert
them to Pay as you Go. Any money due on the
contracts will be credited against the account
as a fine by us for your repeated breach of our
contracts .
Response from Nashua Mobile to our Request
Quote ‘’ With the above said, should you wish to
port your numbers to another service provider
before your contract maturity date, you will be
liable for the below charges:
083 xxx 8895 - R4332.00
083 xxx 1521 - R1600.00
083 xxx 7141 - R400.00
083 xxx 3321 - R2736.00
‘’ unquote
On phone number the settlement amount ( on Phone
number 083 xxx 8895 ) is 200% higher than the
original advertised price of the phone after one
year and almost 3 times the price we can
purchase the phone for now.
On the phone 083 xxx 1521 after 18 months the
settlement price is R 200-00 more than we can
purchase the phone for now.
On the phone 083 xxx 3321 a Blackberry 8520
which I have had for a year. The value at the
time of taking out the contract was R 1900-00
and at the current time I can purchase it from
any of the outlets for R 1700 – R 1839-00
Nashua want to charge me almost 50% more that is
R 2736-00.
On the phone 083 xxx 7141 after 22 months the
settlement price is R 400-00 for no reason.
They have informed me that they don’t have to
comply by the new Consumer Act or any of your
rulings.
We wish to sever all ties with Nashua Mobile and
ask you to make a ruling for us to port our
phones to MTN directly ( 083 xxx 1521 and
083 xxx 3321 and 083 xxx 7141 ) without the
penalty which they are demanding in lieu Breach
of Security and Bad Service. .
Many thanks for your help..
M x.xxxxxxxxxx
____________________________________________
Chief Executive Officer
International Society for Professional Engineers
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