Corporate South Africa Stop being Dishonest with the South African Public

 We see dishonestly on a daily basis from South Africa Corporations from Retailers to Banks or Cell Phone Companies.

Take the South African Public into your Confidence and tell them the truth. 

We have just had the BlackBerry blackout which was handled by RIM in a disgraceful manner and  includes the three service providers  Vodacom, MTN and Cell C. 

Two days ago we attempted to call from a Vodacom cell phone to a MTN cell phone  at 19h00. For  5 hours Vodacom used a prerecorded message which stated that the

‘’ The Subscriber you have called is unavailable, please try again later ‘’

This caused us extreme anixiety as the person concerned would not have switched his cell phone off , and with dangers of living in South Africa .caused a major panic.

It was then reported that 200,000 Vodacom subscribers ( I am sure it was closer to millions ) were unable to make outgoing calls because of a Vodacom Problem. .

Why did Vodacom have a pre recorded honest message saying ‘’ Vodacom have a problem connecting to the network and apologise for the debarcle. Why misinform the Public of the facts..

At the same time I attempted to to use my ATM card at a Standard Bank ATM and was informed by a printed slip that I had entered the incorrect PIN number.

The actual fact was that the ATM machine had run out of Cash .

When you consider that the ATM machine is in fact run by the Banks Main Frame Computer the ATN was aware of the fact that there was no cash in the machine and should have advised the customer of this before I inserted  my card into the machine. A

Alternatilvy when I put the Card into the machine it should have printed ‘’ We are sorry but this machine has run out of cash please try an alternative machine and apologise for the inconvenience caused.’’

Why does the Bank put the blame on the public about inserting the incorrect pin number.

Shopping at a local Spar all credit cards were being rejected by the FNB Credit card Machines. We informed on the slip ‘’transaction rejected please contact the Issueing authority.

Why not a honest message and state ‘’ System down and we apologise for the inconvenience ‘’.

I can write stories about the Medical Profession, the legal Profession, the Medical Aids, MWEB’s who are all misrepresenting the facts to their Clients on a daily basis.

We can put together a team who can assist Corporate South Africa to gives themselves a better image. 

Come on Corporate South Africa and others start acting Professionally and Stop acting like thugs.

The NCC needs a total of 30 agents to handle call volumes, says commissioner Mamodupi Mohlala.

Commissioner Mamodupi Mohlala says its current budget is R33 million, but in order to operate efficiently and handle the thousands of calls it receives from consumers each day, it needs a total of R98 million.

The NCC was set up as a result of the Consumer Protection Act, which came into effect last April. Its mandate is to ensure the law is enforced.

Mohlala says the call centre, which is only staffed by five agents, is unable to pick up 20 000 calls each month because of a lack of capacity. She says only 8 000 queries and complaints are answered.

The NCC needs a total of 30 agents to handle volumes, says Mohlala.

Without additional funding, the NCC will not be able to function properly, which includes processing complaints, conducting investigations and defending matters at the National Consumer Tribunal, says Mohlala.

Since inception, the NCC has resolved 4 124 complaints, says Mohlala.

The Department of Trade and Industry was not immediately available to comment on the NCC's funding.