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Ms Diane Pithey

4 Cheetah Springs, Cheetah Crescent

Rivonia.

dpithey@gmail.com

Mrs Diane Pithey Trustee Click to view

Ms D. Pretorious - M.Web Business 251 Oak Avenue. Randburg 2194

Registration No 1966/015134/07 .

21 October 2011

Dear Mr. xxxxx

Your e-mail to Goolam Mahomed dated 18 October 2011 refers.

1) With regard to your claim to us for loss of services due to the disconnection of your account for non-payment. According to the MWEB General Terms and Conditions which you signed and agreed to, clause 8 reads

“Should you fail to pay any amount on the due date for payment then MWEB may, without prejudice to any of its other rights and remedies:

8.5.1 take all such further steps as may be necessary to recover the outstanding amount from you, including without limitation the use of debt collection mechanisms;

8.5.2 suspend your access to the service or the use of any product without notice to you until such time as the outstanding amount has been paid in full; or

8.5.3 subject to clause 2, terminate this agreement with immediate effect.

Based on this, MWEB Is in no way liable for any loss of service you may have experienced due to non payment. The onus to make prompt payment for the services you use is your responsibility, and any notification from MWEB on action to be taken against you for non-payment is a courtesy extended to you.

2) With regards to your claim for a refund for a service, which you claim to have not been using , but failed to cancel with us at any time during the last “ ten years”, the same General terms and conditions you agreed , states in Clause 2 that :

2 Commencement, Duration, Termination and Cooling-off

2.1 The Agreement will commence on the Acceptance Date and endure indefinitely until it is cancelled as provided for in this clause 2, or otherwise provided in this Agreement. In the event that the product or service you have applied for is not activated within 30 (thirty) days of the Acceptance Date (or such extended period as MWEB may advise) due to an Uncontrollable Event, the Agreement will automatically terminate and no party shall have any liability to the other as a result of such termination.

In addition I can find no record of any time in the past when you have queried this charge or brought to our attention the fact that you have been charged for something you have not been using. According to our records, the service was also only activated on your account on the 17^th of March 2004, which according to our calculations is a period of 7 years and 7 months and not 10 years as you claim. However the period is not relevant, as the service was not cancelled.

Please note that your account has still not been settled as per your agreement with Will Steffen and we will be suspending your account again on Tuesday 25^th of October should not have paid in full. I understand that you have cancelled your account, please also note we will not transfer your domain to you new ISP should you have a balance outstanding with us.

Regards

D Pretorius

Operations Manager: MWEB Business

Mr Viz Pillay Service Manager Sandown Motors Bryanston - Mercedes Benz Nicol Highway, Bryanston

Phone No +27 ( 0 ) 11- 460 8600

Copied to : Dr M. Zimmermann Daimler Pretoria

Complaint against Mr Viz Pillay

I called Sandown Motors Bryanston to make an appointment for a second service for my Mercedes Benz..

I was put through to a female by the name of Ash who demanded my Registration number and ID in order to book an appointment for a service,

I refused to disclose my ID ( there is no legal obligation for anybody to disclose an ID number in order to book a service ) and when I gave her my Registration number MDH GP she insisted that I give her a ‘’proper registration no’’ with numbers in order to book a service.

She appears to lack basic intelligence insisting that she only takes bookings with registration numbers with numbers.

I demanded to speak to another consultant which she refused to allow me to do.

Upon my persistence I was put through to Paul van der Walt who made the booking and confirmed that I would be given a lift to my office and also confirmed additional information which I required on my motor plan. He acted on a very Professional Basis.

I then received a call from a very cheeky person a Mr Viz Pillay who started shouting at me for daring to raise my voice to his incompetent booking agent Ash .

At that moment the Telkom Lines to the entire area were cut by a subcontractor, and all our lines went dead .

I arrived at Sandown Motors Bryanston on Friday morning 6^th May at 07:45 as arranged by Paul van der Walt for my service.

I was told that Mr Viz Pillay had Cancelled the service on my Car much to the laughter of the Group of ‘’Men in Black’’ ’ who Mr Pillay had surrounded himself with.

He said that Sandown Motors would never service my car.

He accused me of being a racist, but then this is the common attack in South Africa today when Customers dare to complain of bad service, and bad manners from a Service Provider,.

As I have paid for a Maintenance Contract / Motor Plan to Service my Car I am serving Breach of Contract Notices on Sandown Motors and Mercedes and disclosing the Behaviour of your Service manager Mr Viz Pillay to the Engineering Profession and will have Mr Viz Pillay and Sandown Motors listed on Name and Shame.

This is the last Car I will Purchase from Sandown Motors.

Ref: Professional Engineers

Mr Viz Pillay Service Manager Sandown Motors Bryanston - Mercedes Benz Nicol Highway, Bryanston

Phone No +27 ( 0 ) 11- 460 8600

Mr Viz Pillay the service Manager is a very Cheeky shifty eyed Man who cannot keep a promise, and to date he has not sorted out the problem with my Merceses 220D which is only 11 months old. Each time I bring it in I know that I will more and more frustrated in dealing with this dishonest Service manager. This is the last car I will purchase from Sandown Motors

Ref : Thug watch

Mr Viz Pillay - Service Manager - Sandown Motors Bryanston - Mercedes Benz Nicol Highway, Bryanston Phone No +27 ( 0 ) 11- 460 8600

I Booked my vehicle in for wheel alignment & Aircon to be fixed. Poor service as the consultant only advises me late that afternoon that only the wheel alignment was done & the Aircon part has to be replaced, I could not leave the vehicle overnight but it was agreed that once the part for the Aircon arrives, the consultant will advise me to bring in the vehicle.

Well, that did not happen for a month, I call in again to a very unprofessional switchboard who does not know who the Customer Service Manager is. They say I should speak to a manager called Viz Pillay who apologised (seemed quite insincere to me) & 'promised' to call me back,

I get a call from Paul that same afternoon and yet again another insincere apology and excuses for why this booking has gone wrong.

As I write this I have not heard a word...needless to say I am driving around with an Aircon that does not work, spent a holiday in KZN without the AC working... I am now highly frustrated and deeply shocked about the poor customer service being received even after I escalated my concern.

To add to this - it is my second experience with poor service from Mr Viz Pillay!!!!

Ref : Thug watch

Mr Viz Pillay Service Manager Sandown Motors Bryanston - Mercedes Benz Nicol Highway, Bryanston

Phone No +27 ( 0 ) 11- 460 8600

I've been having our Cars serviced by Sandown Motors Bryanston since they opened. Prior to this, the same staff used to service our vehicles in Strydom Park. Everything was fine. Their service was fantastic, the cars were ready on time, faults were repaired the 1st time - in short they were on a roll.
This year however, something has gone wrong - cars are never ready on time (sometimes by days), repairs are not completed successfully, and their fault diagnosis is pathetic Mr Viz Pillay the service manager always has a story and never keeps any of his promises, and when I went to collect it it still failed. I waited for hours for them to sort it out, but they couldn't and in the end had to leave the car there for another week..

Sent an Mercedes Benz for repairs to wheel alignment, cruise control, number plate noise & seatbelt latch. When my spouse picked up the car, she old me the visit was chargeable as apparently the wheel alignment was out and beyond adjustment and was likely pot-hole related. I spoke to the Mr Pillay about providing a report.

What I got back was 2 handwritten lines on an A4 paper advising that some suspension parts need replacement. I wasn't happy so I phones the dealership the whole of the next day and got a response around lunch time. I told Koos that I needed the report from the wheel alignment machine that supports their recommendation. He promised to check with the service advisor.

Mr Pillay phoned again and claimed that the report was not printed and was not stored on the system

This is the last time I buy a car at Sandown Motors as I am not prepared to deal with people like Mr Pillay

Ref : Thug watch