2008 Turd Award

Poor service / Bad Attitude

2009 Turd Award

Poor service / Bad Attitude

2010 Turd Award

Poor service / Bad Attitude

2011 Turd Award

Poor service / Bad Attitude

Compliance Notices served on Pay-TV providers bt the National Consumer Commission NCC

Source : NCC. 

Our Emails are already published. To date Multichoice have had a no care attitude and we have had endless problems with their accounts. Rashida Adam  failed to sort out the Problem and settle the Damages Claim. This incompetent female than handed the matter over to their THUG lawyers Munnik Basson Dagama Inc and caused us a great deal of expense. She also listed us with sister company ITC. Their CEO has not responded to our Complaint and we have not been refunded our Damages Claim. It is the type of staff they employ who are destroying South African.

The service from MNET is of sub standard with vast amounts of advertising and programmes being repeated at a level which would not be accepted by a first world Country.You have 2919 Complaints against MultiChoice on hellopeter and your THUG Attorneys have 593 complaints. They can be listed on www.hellopeter.com 

Value of claim : R 9300-00 + R 5600-00  Total R 14,900-00

( R 1800-00 + Listing Fee + R 1500-00 + Second Listing fee R 1500-00 = Legal Costs R 2,000-00 a plus Interest and Costs  R 4700-00

Source : MNet Client. 

From: Julius Isaacs [mailto:JIsaacs@multichoice.co.za]
Sent: 15 June 2011 03:52 PM
To: xxxxxxxxxxxxxx
Cc: Natasha Abed
Subject: Re Account Query: MultiChoice

Good Afternoon Mr xxxxxxxxxx 

Based on our earlier conversation, I would like to confirm the following: 

You have contacted MultiChoice based on the fact that your services has been suspended.  The Customer Representative told you the reason for the Disconnect was because your account are in arrears and no payment has been received.

You informed the Service Representative that you made a payment on the 10th of June via Nedbank and they requested proof of your payment to allocate the payment and understand why the money has not been receipted onto your MultiChoice account.

At that point you escalated and contacted Natasha who you received a mail from in 2010 regarding a Credit Card payment that you made but could not be located, and that is when you got through to me.

On the basis of the problem, I have instructed that immediately your services be restored whilst we are looking for the payment.  However, we cannot track the payment based on the information you gave me telephonically, hence I need proof of the payment or at the least the reference information from Nedbank to be able to locate whether the payment came from Nedbank to MultiChoice. I have requested you to give me a name and contact number from Nedbank in order for me to get that information, as I cannot locate the payment on the dates you gave me, and we need to narrow down the search. 

In no way am I trying to negatively impact on your status or make your experience unpleasant, but in order to get to the root of the problem, I need the information and all I have from you is the date you transferred the payment and the amount, and on our side, we cannot locate it as we do not have sufficient information.  I do hope that you understand that for me to service you, the information required is critical in understand what happened and measures can than also be put in place to manage incidents such as these should they occur in future. 

I do understand that you would like to take the legal route but would like you to reconsider since we would like an opportunity to rectify the error and make sure that these niggling issues prevent us from loosing loyal customers like yourself 

In conclusion, please do accept our apologies for the shocking service you have received 

Regards,

Julius Isaacs

011 289 3461

083 412 8449

MultiChoice  Randburg - Gauteng

251 Oak Avenue, Randburg, 2194

From: Rashida Adam [mailto:Rashida.Adam@multichoice.co.za]
Sent: 17 August 2010 12:28 PM
To: SPE
Subject: RE: Suspension of Service Acc Number 76051270

Dear Mr

I have looked at your account and the payment has been allocated to your account, I have forwarded your mail to our legal department, however they are not available today will await their feedback tomorrow. 

Regards

Rashida Adam

PA to General Manager Operations

0112895354

------------------------------------------------------------------

From: SPE
Sent: 17 August 2010 09:03 AM
To: 'Rashida Adam'
Cc: 'Natasha Abed'; legal@nameandshame.biz
Subject: RE: Suspension of Service Acc Number 76051270 

If we don’t have the money paid into our account by 12:00 Noon, we are going to publish the story. 

Regards, 

xxxxxxxxxxxxxx

_______________________________________

From: ]
Sent: 17 August 2010 09:03 AM
To: 'Rashida Adam'
Cc: 'Natasha Abed'; legal@nameandshame.biz
Subject: RE: Suspension of Service Acc Number 76051270 

If we don’t have the money paid into our account by 12:00 Noon, we are going to publish the story 

Regards, 

_______________________________________

From: Rashida Adam [mailto:Rashida.Adam@multichoice.co.za]
Sent: 16 August 2010 12:38
To: SPE
Subject: RE: Suspension of Service Acc Number 76051270 

HI 

Thank you for your mail I will follow up and get back to you however Natasha is off today but will chat to Thabo

 Regards

 _______________________________________

From:
Sent: Monday, August 16, 2010 11:46 AM
To: Natasha Abed
Cc: legal@nameandshame.biz; Rashida Adam
Subject: RE: Suspension of Service Acc Number 76051270 

We still have not had a reply or paid the fine paid into our account.

To avoid legal action please get it sorted out today.

 Regards,

____________________________________________________

Payment generated from the MultiChoice Computer and saved on my Computer and which MultiChoice have

no record of. My Credit card was debited 9 seconds after the transaction and Confirmed by SMS.

https://2www.mygate.co.za/virtual/5x0x0/multichoice_results 10/07/2010

_____________________________ 

From: Natasha Abed [mailto:NAbed@multichoice.co.za]
Sent: 26 July 2010 16:37
To:
Cc: legal@nameandshame.biz; Rashida Adam
Subject: FW: Suspension of Service Acc Number 76051270

Dear

I had intended to call you this afternoon, but have noticed within the content of your email that you wish email communication until our payment allocation issue has been resolved. 

To provide context around the nature of your complaint, I am summarising the situation within this email in order to ensure that there is no misunderstanding. Please feel free to rectify any errors or misconceptions that I may have in my understanding of the issues at hand. 

1.     You made an online credit card payment of R 469.84 on the 10^th of July 2009.

2.     The online credit card payment facility is managed by a 3^rd party payment gateway supplier.

3.     Your broadcast services were suspended on the 15^th of July, because the payment did not reflect on our business system.

4.     You called in and notified MultiChoice about the problem on the 15^th of July.

5.     Your services were immediately reconnected, and the R 50.00 reconnection fee charge has been credited against your account.

6.     The query was escalated to our Finance and IT department to try to find the payment and ensure that it was allocated.

7.     In the process of investigating your query, we determined that there were several ‘missing’ transactions between our payment gateway supplier and ourselves, and immediately launched an investigation with all parties concerned.

8.     There was a technical issue with the file transfer protocol which took 2 weeks to resolve.

9.     Our Finance department, in the interim, provided a reconciliation to our IT department, and we were trying to manually allocate the payments. 

Until your payment has been traced completely, we have credited your account with the amount that you have paid in order to ensure that your services are not suspended again. 

While I certainly understand your frustration and irritation, and empathise with the inconvenience this caused, I must state that MultiChoice has acted on full trust and immediately reconnected your services on the same day.

This matter of the missing payment on your account has not been taken lightly, and we are still doing our best to trace and allocate your payment. 

Please let me know when it is convenient for me to call you in order for you to discuss this matter further over the telephone, should you wish to do so. 

Regarding your claim about damages, this will be forwarded to the Legal team within our company who will provide a response forthwith. 

Kind Regards

_________________________________________________ 

From:
Sent: Monday, July 26, 2010 12:22 PM
To: Rashida Adam
Cc: legal@nameandshame.biz
Subject: Suspension of Service Acc Number 76051270 

Subject: xxxxxxxxxx  Account Number 76051270 

ATT : THE CEO of MNET MR Thabo Moabi 

BREACH OF CONTRACT NOTICE 

We hereby serve Notice of BREACH OF CONTRACT on you and at the present moment we are quantifying a damages claim.

You illegally and for reasons which can only be described as gross incompetence and negligence, Suspended my service on the 15^th July 2010 although the account was fully paid and we have a receipt generated by your Web Site on the 10/07/2010.. 

We consider your actions as an act of militancy against a member of the public, which seems to be the norm in South Africa these days.

Your written apology and explanation will be published with this letter. We do not wish to have a verbal response. 

We expect a damages claim amount of R 1800-00 to be credited to my account today.  

Until this issue has been resolved, you may only communicate with me via email. 

Yours Faithfully,