A massive Con Job from
Cell C. - Don't get
involved with this Company.
The
Cell C representative at the ICASA Hearing
yesterday who refused to give him name
Mr Nobody ( the nameless Chinese Man )
representing Cell C at ICASA yesterday)
This is the
Nameless man who represented Cell C at the
ICASA hearing yesterday ( complaint No.
Ref:GAU4286/11 ) He arrived 20 minutes late
and had a total no care attitude to the
Hearing.
He refused to
disclose his name and had no visiting card
or identification on him.
He led the
Cell C response and had no knowledge of the
Problem in Question, or the sequence of
events that had taken place from September
2010 with us and MWEB, and was totally
unprepared for the meeting. He had no
knowledge of Cell phones or data packs or
what Product we had.
He tried to
discredit the Complainant about their
Professional Profile which had no relevance
to the Cell C no service/ no signal
problem.This seems to be the way complaints
are handled in South Africa. Nothing was
resolved at the meeting and we still have no
signal on our data pack.
The Meeting /
hearing was a total waste of time, which is
the norm in South Africa . We still have no
Signal.
Cell C Complaints and
Compliments on Hello Peter A List
You should visit
www.hellopeter.com to view the more
than 11,000 complaints against Cell
C Cell C
STILL WAITING FOR FEEDBACK 3
WEEKS
08:15:42 Fri 4 May 12
by: KRISSYNAIDU
Cell C
REFUSING TO ACTIVATE PHONE LINE +
...
07:32:19 Fri 4 May 12
by: howellf
Cell C
Terrible service provider
23:41:23 Thu 3 May 12
by: Pontiusguitar
Cell C
TIRED OF MORE **** SERVICE FROM
CELL C
22:21:56 Thu 3 May 12
by: nolenec2
Cell C
Line suspended in middle of month
19:24:35 Thu 3 May 12
by: lollie123
Cell C
Unexplainable Billing and Poor
service
18:23:16 Thu 3 May 12
by: Sombra21
Cell C
Frustrating network issues with
Cell C
17:26:31 Thu 3 May 12
by: phil777
Cell C
Being charged WITHOUT signing a
contract
17:07:11 Thu 3 May 12
by: sdm-kzn
Cell C
Upgrade declined due to account
in ...
16:45:38 Thu 3 May 12
by: KaytheAllblack
Cell C
PRIVATE & CORPORATE SUBSCRIBER
WITH ...
16:14:33 Thu 3 May 12
by: tenfifteen
Cell C
Phone barred despite payment -
AGAIN
16:10:17 Thu 3 May 12
by: morganfay
Cell C Complaints and
Compliments on Hello Peter
You should visit
www.hellopeter.com to view the more than
11,000 complaints against Cell C
This is the Contempt that Cell C Treat
very serious Complaints about their Non
Existence service
A full reply will follow.
PDF Copy of Letter
NO
SIGNAL TODAY 17th April at 08:02 THIS HAS
BEEN GOING ON SINCE SEPTEMBER 2010
Space booked for
the Lying Tracey Dardis emails to be loaded
in 24 hours
Invoice
to Cell C which is unpaid
Cell C Taken to ICASA by
the Professional Engineers
Case Number GAU
4286 / 11
COMPLAINT FORM
in PDF Format Case No GAU 4286 / 11
For
Office Use only
Case No
Province
Rural/Urban
Name of
Officer
Date
complaint received by Compl. Dept.
SURNAME:
ooooo for the Society of Professional
Engineers
Name(s): 00000000
Physical Address:
Cheetah Crescent Rivonia
Postal Address:
P.O. Box 78400, Sandton 2146
Province:
Gauteng
Contact Tel.
+2711 0500 0000
Contact Cell phone
No
.: + 2773 581 0000
* Telephone / Cell
phone No. complained about:
DATA CARD
084 525 5896
*ID Number:
0000005023
086
E-mail Address:
profengsa@gmail.com
Service Provider
Subscribed to:
Cell C
Where applicable
Reference number from service provider
:
__ N/A _
Select Network
operator subscribed to
:
CELL C,
Brief description
of your complaint:
We are a South
African Professional Body and clients of
Cell C for Data.
We and about
250,000 thousand Cell C Clients in South
Africa have had major problems with Cell C
since August 2011 as we cannot get a Data
Signal.
You can see from
the attached Photograph, the signal is
indicated as excellent but there is no
Internet Assess.
We have thousands
of Photographs of the Signal problem, some
of which have been posted on Name and Shame.
We can forward them to you as well should
you require them.
We have published
the full story on the web site Name and
Shame
He has not
responded to any of our emails, or requests
for a meeting. We have been unable to
get him to answer any of our emails ( see
PDF File attached ) and visit
Cell C is in a
Commercial Marking and Technical shambles,
and from our experience in particular, it is
a basket case which we believe cannot be
rescued. They have a no care attitude from
the Chairman Simon Duffy down. Their CEO
call centre is the worst we have ever had to
deal with.
Thousands of
people have lodged complaints on Hello Peter
A large number of
their Technical Staff have forwarded their
CV’s to us for assistance in finding new
employment possibilities, bur they are of
such poor quality or substandard that nobody
would want to employ them.
Resolution sought:
That Cell C be
stopped from any further Advertising of any
of their Products, or making false claims
about their Technical Ability, speeds etc
until the present problems are sorted out.
That Cell C be
directed to hire Signal / Band width from
MTN and or Vodacom to satisfy all their
existing Clients
That Cell C be
fined 10% of their Turnover for failing to
respond to any of our complaints or the
complaints on Hello Peter.
That the
Society of Professional Engineers appoint a
team to prepare a report and try get Cell C
back on track.
Cell C to
arrange with Vodacom / MTN to Issue us
with a 60Gb data Card.for 12 months and WiFi
Router Plus R 45,000-00 wasted costs and
Consulting Fees. plus costs Interest and
Listing Costs of R 4900-00. + R
2800 -00+ R 2,800 = 00
Complainant’s
signature
Date:11-03-2012
Note: You are
requested to attach all particulars that may
be relevant to this complaint.
*At least one of
the two fields has to be completed.
A massive Con Job from
Cell C. - Don't get
involved with this Company.
After seeing a massive Press
and TV campaign Conducted by Cell C using a
Comedian Trevor Noah who convinced the
Gullible South African Public to Purchase a
Supersonic Data deal with USB Speeds of
21.6Mbpsa, we purchased the two items shown
below..
To date Cell C have had a no care
attitude to the Problem, and must be the
most unreliable Company with the Worst Call
Centre. The Problem Continues and all you
get are Cheeky Call Centre Agents with no
brains..
READ THE STORY
PDF
File with 70 Pages of email exchanges
Advert for Router
Advert for 60GB Data Bundle
We purchased the Router and
the data card as shown in their adverts from
the Cell C Outlet in Fourways Mall. They
could not even Invoice the two items from
their System as the Main Computer of Cell C
was down. It was Invoiced from a Pen Carbon
Book which the Shop assistant purchased from
the CNA.
THE FIRST PROBLEM End
August 2011
When investigating the issue
of our mail being rate limited by our
SMPT servers we uncovered the following
issue:
The Following email was sent to Cell C
We noted that the emails
being sent did not originate from the
customers IP address, but rather from a
common address on the Cell C network, namely
41.157.82.7. Over the course of the time
period we extracted logs for we noted
somewhere in the region of 6000 emails
originating from this IP address and a
significant portion of the mail seemed to be
registering as spam. Our assumption is that
this address relates to some type of
transparent cache or aggregation point on
the Cell C network rather than a single
user. This poses a problem in terms of the
manner in which our spam filters and rate
limiting operates and we will need to seek
Cell C’s co-operation to come up with a
suitable solution to the issue.
Further to this we also noted
that our customer seemed to have problems
initiating network traces to portions of
MWEB’s network and sending authenticated
mail through an alternative server, which
again indicated that there might be some
type of aggregation technology affecting the
connection.
On the trace that was
provided me (below) I’ve also noted that the
latency on portions of the path becomes very
high, which is a cause of some concern and
could indicate an underlying problem. Again
we would need feedback from Cell C on the
matter.
I am copying in both the
customer and the senior manager in our
Technology division responsible for mail
infrastructure on this communication.
Please could you assist us with this matter,
or provide us with the relevant contact
points within Cellc’s NOC that we could take
the matter further with.
1 2
ms 1 ms 1 ms My.Zone
[192.168.10.50]
2
* * * Request timed out.
3 53 ms
58 ms 48 ms 41.48.23.25
4 280 ms
88 ms 88 ms 10.228.221.34
5 1258 ms 108 ms 59 ms 10.228.223.70
6 187 ms 1149 ms 38 ms 41.48.16.1
7 248 ms 69 ms 49 ms 41.48.0.3
8 1696 ms 2600 ms 1723 ms 41.48.253.33
9 1947 ms 88 ms 38 ms 41.160.113.25
10 72
ms 89 ms 99 ms 41.160.0.243
11 83
ms 69 ms 69 ms 41.164.0.242
12 327
ms 59 ms 59 ms mweb.cinx.net.za
[196.223.22.32]
13 66
ms 58 ms 59 ms
GigabitEthernet1-0-1.cpt-ipc-1.mweb.co.za
.178.134]
14 107
ms 59 ms 79 ms
Vlan11.cpt-hscore-1.mweb.co.za [196.28.178
15 75
ms 58 ms 449 ms
196-28-178-34.adsl.mweb.co.za [196.28.178.
16
* * * Request timed out.
17
* * * Request timed out.
18
* * * Request timed out.
19
* * * Request timed out.
20
* * * Request timed out.
21
* * * Request timed out.
22
* * * Request timed out.
23 *
* * Request timed out.
24
* *
THE SECOND PROBLEM
( email sent to Cell C )
We have
a 60GB Data Sim card and a Cell C Router.
The Card number is 084 525 5896. We have a
major Problem in that we think either the
settings are incorrect or Cell C is
switching capacity at certain hours which
cuts our service.( are you using Vodacom )
We
still have the unresolved problem with MWeb,
but we have terminated that service after 14
years and that is another story.
We also
at the time of purchase Changed our wireless
net Work Name from NetCommMyZone to
HoskingWireless and Gave a new Security Key
of our own. 10 days ago Cell C and it could
only be Cell C changed it back to
NetCommMyZone and gave it the Security key
''password'' WHY ?
From the
pictures you can see the problem, and we
have it also confirmed that capacity is
being Switched. If you look at the dates on
the picture is says that it is 1980 and
gives an IP address of 197.168.248.224 and
mnet0
Your
call centre agents don't understand
technical problems and the first Question
they ask is '' Is the Router plugded in and
is the Computer on. Our internet or network
is being switched from Nonetwork access to
No Networt .
I cannot
call you as your calls are blocked at your
switch Board.
Please
give me a Call by return as it is now a
major problem.
THE THIRD PROBLEM
The Cell C
High Speed '' Superfast'' Data Internet
access Across multiple devices is in
fact so slow it has Difficulty connecting
with Skype.
Skype
have sent a message back to my Computer as
shown below '' The connection between you is
too slow for Good video. Turn off your
Video.''
It is also almost
impossible to open Google using a Cell C
Data card.
o
Excellernt Signal - No
Internet Access - with Proof and Documented
each Hour. - Cell C response Nil
Value of Claim : Cell
C to arrange with Vodacom / MTN to Issue us
with a 60Gb data Card.for 12 months and WiFi
Router Plus R 45,000-00
wasted costs and Consulting Fees.
plus costs Interest and Listing Costs of R
4900-00 + r 2,800-00
Resolution
sought:
That Cell C be
stopped from any further Advertising of any of
their Products, or making false claims about
their Technical Ability, speeds etc until the
present problems are sorted out.
That Cell C be
directed to hire Signal / Band width from MTN
and or Vodacom to satisfy all their existing
Clients
That Cell C be
fined 10% of their Turnover for failing to
respond to any of our complaints or the
complaints on Hello Peter.
That the Society
of Professional Engineers appoint a team to
prepare a report and try get Cell C back on
track.
Cell C to arrange
with Vodacom / MTN to Issue us with a 60Gb data
Card.for 12 months and WiFi Router Plus R
45,000-00 wasted costs and Consulting Fees. plus
costs Interest and Listing Costs of R 4900-00.
Ref : John Fisher Listing
manager ISPE Credit Control
Disclaimer :
Name and Shame.Biz website
contains external links to other websites.
These external links are provided solely for the information of the users of
Name and Shame.Biz
website. Name and Shame.Biz and
is not responsible for the content of such other websites."
Date:11-03-2012
o
